Refund and Cancellation Policy

1. Digital Services

• Before work starts: You can request a full refund if we have not started your work.
• After work starts: Any refund will depend on the work completed.
• After delivery: Refunds are generally unavailable once the agreed work has been delivered, unless the service was not delivered as agreed or applicable law requires otherwise.
• If we cannot complete your order: We will review the work completed and arrange an appropriate refund.

2. Online Courses

• Course access not provided: Contact us if you have paid but cannot access your course.
• After course access: Refund requests will be reviewed based on the circumstances and applicable laws.
• Technical problems: If you cannot access a purchased course and we cannot resolve the problem within a reasonable time, you may be eligible for a refund.
• Duplicate payments: Verified duplicate payments for the same purchase will be refunded.

3. How to Request a Refund

Email us with your name, payment ID, purchased service or course, and reason for requesting a refund.

Email: hello@silentworks.net

4. Refund Processing

We will review your request and inform you of our decision. Approved refunds will be sent to the original payment method. The time taken for the money to reach your account depends on your bank or payment provider.

5. Your Rights

We will review refund requests fairly. Nothing in this policy limits your rights under applicable consumer protection laws.

Thank you for choosing SilentWorks!